Support

Last updated: 1 September 2026

Something not working, or a question? Write to jlq.software@gmail.com and I will get back to you. For a bug, it helps a lot to know your iPhone or iPad model, the iOS version and the build number (Settings → Version).

Is my progress kept if I delete the app?

No. All progress lives only on your device, and uninstalling the app deletes it completely. There is no cloud backup and no user account, so it cannot be recovered. That is the trade-off for collecting no data at all.

Can several people play on the same device?

Yes. In Settings you can create up to 10 profiles, each with its own name, avatar and separate progress.

Why are some levels locked?

Adventure levels open in order: you clear one to reach the next. If you want to practise without progressing, use Practice mode and pick any table.

I lost my daily streak, can I get it back?

If you had a streak shield saved, it is used automatically and you lose nothing. Shields are earned by completing seven days in a row, and you can hold up to two.

How do I remove the ads?

With the "No ads" purchase: a one-time payment that removes advertising for good. You will find it under the "No ads" button on the home screen and in Settings → Ads. The full game stays free; the purchase unlocks nothing else. If you change device, use "Restore purchases" with the same Apple ID.

Are the ads suitable for children?

Yes. The app is flagged as directed to children: ads are always non-personalized and rated for all audiences, and they only appear between games, never during a level. Rewarded ads (coins or a power-up) are voluntary: you only see them if you tap the button.

I bought "No ads" and still see ads.

Check that you are signed in with the Apple ID you bought it with and use "Restore purchases" under Settings → Ads. If they persist, write to me.

How do I change the language?

Settings → Language lets you pick Spanish, English or follow the system language. The change takes effect when you reopen the app.

I do not appear in the leaderboards.

Leaderboards come from Game Center: you need to be signed in under iOS Settings → Game Center. Adventure and Practice do not submit scores by design; Classic, Sprint and the Daily Challenge do.

I want to see the mechanic tutorials again.

Settings → "Watch the tutorials again". The demos will show up again the next time each mechanic appears.

Does the app need an internet connection?

No. The whole game works offline. Data is only needed for Game Center leaderboards and, in the free version, for ads.

Is it suitable for children?

Yes, it is rated 4+ and collects no personal data. The free version shows non-personalized, child-appropriate ads; the "No ads" purchase removes them. You can review what data is processed in the privacy policy.